How do I use Customer Portal? | Cochrane’s Skip to main content

How do I use Customer Portal?

The Customer Portal is designed to provide customer access to their specific Consignments, Proof Of Delivery (POD), Freight Tracking System (FTS) and Statements.  To have access to Statements your Customer Portal setup needs to have this function enabled by Cochrane’s.    

Menu Option – Consignment Statement 

  • Select Statement Period from drop-down list and click on View.
  • Statement shows each Consignments in the period selected with Date, Sender, Sender Town, Receiver, Receiver Town, Route Code and Amount charged, inclusive of fuel levy and GST. 

Menu Option – Consignment Search 

  • Search by one or more of the following options:
    • Select type of record to be searched, either Connote, Booking, Quotation or All.
    • Search by Date range: enter dates into Pickup Date From & Pickup Date To.
    • Search by Period from drop-down list.
    • Search by Reference number.
  • Once your search parameters have been entered, click on Search.
  • Record data displayed includes, Date, Reference number, Type, Amount, Receiver, From Zone, To Zone, Quantity, Weight and Last Scan.
    • Reference number and Last Scan entries can be clicked on for more information. (underlined on mouse hover)

Menu Option – POD Search 

  • Search by one or more of the following options:
    • Search by Date range: enter dates into Data Entry Date From & Data Entry Date To.
    • Search by Consignment number.
    • Search by Receiver and/or Receiver Town.
  • Once your search parameters have been entered, click on Search.
  • Select type of record to be searched, either Connote, Booking, Quotation or All.
  • Search by Date range: enter dates into Pickup Date From & Pickup Date.
  • Record data displayed includes, Date, Reference number, Quantity, Weight, Receiver, Receiver Town, Sender, Order No. and POD.
    • Reference number and POD entries can be clicked on for more information. (underlined on mouse hover)
    • Where POD entry is YES, the POD is an image of a signed consignment note.

Menu Option – FTS Search 

  • Freight Tracking System: Search by Consignment number.
  • Enter consignment number, (ensure Partial Seach is ticked), and click on Search.
  • Data displayed includes, Item Number, Date, Time, Status, Destination, Depot, Print Name, Scanner Id and POD.
    • Item Number can be clicked on for more information. (underlined on mouse hover)
    • Note POD entry will be listed as N/A for any non-delivery scan event. 

Menu Option – Admin 

  • Change Password
  • Delivery Report
  • Download Service
  • Maintain Senders/Receivers

Menu Option – Log Off